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5 Big Changes in Customer Service Coming in 2024

Discover the cutting-edge advancements shaping the future of customer service in 2024. From personalized AI chatbots to omnichannel experiences, explore the innovative trends set to redefine customer-company interactions.

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The future of Chatbots

Chatbots are one of the most exciting technological innovations that can completely change the way businesses communicate with their customers. Using artificial intelligence and machine learning, chatbots can quickly and efficiently...

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Introduction to GPT-3 (ChatGPT) in Watermelon: The fundamental principles and features for chatbots.

The development of artificial intelligence and chatbots has greatly advanced in recent years (months). Thanks to the rise of deep learning and machine learning technologies, it is now possible to create chatbots that communicate in ...

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The recruitment process at Watermelon explained

Big chance, if you are reading this you already work or just accepted your offer to work at Watermelon, yay! Here you can read all the background information on the process you just went through.

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From seed to Watermelon

On a very sunny day in April, Alexander and Charl, the two founders of Watermelon sat down to discuss the first steps of what would become a long journey. Watermelon wasn’t built in just a couple of days and there were many lessons to ...